Our cover includes repairs or assistance for blocked or damaged internal and external waste pipes and drains made of clay, plastic, PVC, or concrete, provided they are your responsibility and you’re legally obliged to maintain them. However, this does not cover flexible pipework from appliances, which is excluded from your policy.

Excluded issues include collapsed drains, excavation works, tree root removal, or major structural repairs. We also do not cover septic tanks, soakaways, cesspits, or maintenance tasks like removing leaves or repairing drain covers; these are outlined explicitly as non-insurance items in your T&Cs.

While our policy covers most common drainage issues, there are some situations where it may not apply. If the cause requires excavation or root cutting or involves systems like septic tanks or cesspits, our policy does not cover it. However, in such cases, we’re here to guide you on alternative solutions, providing you with the support you need.

Yes. If you’re experiencing a drainage emergency, such as sewage backing up, our cover includes emergency access and repairs, using methods like rodding or jetting to unblock the main system. But for complex issues like collapsed drains, we will treat them as beyond our scope and advise accordingly.

By adding Drainage protection under Landlord Cover, you’re Taking a proactive step to safeguard tenant comfort and property value. This can help avoid lengthy tenant complaints or legal disputes caused by drainage problems, making you a responsible and proactive landlord.

Our Refer a Friend offer is simple and rewarding! For every friend you refer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a £20 cashback.

Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.

*Terms and conditions apply.

VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects customer payments. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.

If you have any further questions please just contact us.

If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you. Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need.